Our website address is: www.sarvteltours.com

We value the trust you place in Sarvtel Tour & Travels Pvt. Ltd.. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Sarvtel Tour & Travels Pvt. Ltd. information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the following:

Collection of Personally Identifiable Information and other Information

When you use our Website (www.sarvteltours.com), we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to book any of our package/services on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. We may also contact you for after-sale services, to understand how your experience with us was, which would help us to improve.

Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Purpose Of Collecting Personal Information

At Sarvtel Tour & Travels Pvt. Ltd., we are committed to protecting your privacy and ensuring the responsible use of your personal information. The primary purposes for collecting, storing, transferring, or sharing your information are as follows:

1. Facilitating Communication
   • To communicate with you regarding bookings, purchases, and related services.
   • To send booking confirmations and keep you informed about transaction statuses.
2. Providing Tour Updates
   • To share tour-related information and updates on a daily basis.
   • To notify and update you about any changes or modifications to your bookings.
3. Enhancing Customer Support
   • To resolve complaints, disputes, or inquiries efficiently.
   • To allow our customer service team to contact you when necessary.
4. Ensuring Security
   • To detect, prevent, and address fraudulent or criminal activities.
5. Fulfilling Contractual Obligations
   • To meet obligations arising from contracts between you and Sarvtel, or between you and third-party suppliers.
6. Optimizing User Experience
   • To ensure that the content from our website is presented in the most effective and user-friendly manner.

Sharing of Your Personal Information

To ensure efficient service delivery, Sarvtel Tour & Travels Pvt. Ltd. may share your personal information under secure and controlled circumstances. Below are the scenarios where your data may be shared :

1. With Our Corporate Group
   • Your information may be shared with our parent company, subsidiaries, associate companies, affiliates, or any entity under common ownership or control.
   • In the event of a merger, business restructuring, sale, transfer, or assignment of our business or any portion thereof to one of our group entities, your personal information will be transferred to the relevant party as part of the transaction.
2. With Service Providers
   • Your personal information may be shared with service providers such as hotels, airlines, destination management companies, transport operators, and other suppliers necessary to fulfill your booking or purchase.
   • By making a booking or purchase with us, you consent to this sharing of information. However, we recommend reviewing the privacy policies of the respective service providers, as their handling of your information is beyond our control.
3. With Business Partners
   • We may share your details with business partners, including banks, insurance providers, international SIM card providers, visa consulates, and other third parties involved in facilitating your travel needs.
4. As Required by Law
   • We may disclose your personal information to comply with legal obligations, such as responding to court orders, judicial proceedings, or other legal processes.
   • Disclosure may also occur when necessary to protect our legal rights or to defend against claims made in good faith.

Marketing Usage Policy

At Sarvtel Tour & Travels Pvt. Ltd., we value your privacy while ensuring you are informed about relevant offers and services. The following outlines how your personal information may be used for marketing purposes :

1. Contacting You Regarding Your Inquiry or Booking
   • When you make an inquiry or booking through our website, we may contact you via phone, email, or RCS (Rich Communication Services) to provide information or offers related to the products you expressed interest in.
   • At any time, you can request to opt out of receiving such communications by sending an email to: travels@sarvteltours.com
2. Marketing Emails and Offers
   • If you have opted in to receive promotional emails, we will send you exclusive offers, product updates, newsletters, and promotional deals related to our services.
   • Your contact details will not be shared with third parties for marketing purposes outside our corporate group unless you have explicitly consented to such sharing.
3. Promotional Activities and Contests
   • From time to time, we may organize promotional campaigns, including contests where you can win exciting travel-related prizes.
   • Personal information collected for these activities may include your contact details and responses to survey questions, which are used to notify winners.
4. Customer Feedback and Online Surveys
   • We actively seek your feedback and opinions through optional online surveys to improve our website, products, and services.
   • These surveys are conducted anonymously unless otherwise specified. Your participation is appreciated and helps us serve you better.
5. Use of Photographs for Marketing
   • By participating in our tours, you consent to the use of photographs taken during the tour for marketing and advertising purposes on our website or other promotional materials.

Data Protection and Security Policy

We are committed to safeguarding your personal information. While we implement robust security measures, we also emphasize the importance of understanding the limitations of internet-based data transmission.

1. Internet Transmission Risks
   • Data transmitted via the internet can never be entirely secure, and while we strive to protect your personal information, we cannot guarantee the complete security of any data transmitted to or from our website. Any such transmission is at your own risk.
2. Security Measures
   • Our website employs stringent security protocols to prevent the loss, misuse, or unauthorized alteration of your information.
   • We use SSL (Secure Socket Layer) Technology to encrypt all data transmitted by you, ensuring secure communication.
   • Your information is stored on secure servers with access restricted to authorized personnel only.
3. Commitment to Data Safety
   • While no system is entirely immune to malicious activities, we are dedicated to doing everything possible to keep your data safe. However, Sarvtel Tour & Travels Pvt. Ltd. cannot be held responsible for any unauthorized interception or misuse of your data by third parties. By using our website or making a booking, you acknowledge and accept these risks.
4. Password Confidentiality
   • Certain sections of the website are accessible only through user authentication. If you are provided with or create a password, it is your responsibility to keep it confidential. Sharing your password with others could compromise your account and data security.
5. Withdrawal of Consent
   • You have the right to withdraw your consent to share personal information with us. However, doing so may restrict your access to certain features of the website or limit our ability to provide services to you.

Intellectual Property Rights (IPR)

All intellectual property associated with our products, ideas, concepts, logo, and brand name—“Sarvtel” and “Sarvtel Tour & Travels Pvt. Ltd.”—is exclusively created and owned by us. We hold registered Trademarks, Watermarks, and Copyrights under the name Sarvtel Tour & Travels Pvt. Ltd. and its/our Directors.

You are expressly prohibited from using, reproducing, or displaying any of our registered intellectual property without obtaining prior written consent from Sarvtel Tour & Travels Pvt. Ltd.. Any unauthorized use, reproduction, or infringement of our intellectual property rights will result in legal action against the individual or entity responsible.

We are committed to protecting our intellectual property, and violations will be dealt with in accordance with applicable laws.

Authenticity of Data

You are solely responsible for ensuring that the information you provide is true, accurate, and complete. Sarvtel Tour & Travels Pvt. Ltd. assumes no responsibility for verifying the authenticity, accuracy, or correctness of the information submitted by you.

Your Consent – Changes to This Privacy Policy

By using the Website and/web or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Please Contact us regarding any questions regarding this statement.